Contact - Dazard

Welcome to the official Dazard Contact and Information Center. At Dazard, we are committed to providing a transparent, secure, and world-class gaming environment. This page serves as your central repository for all essential legal, technical, and operational information regarding our services. Whether you are a player seeking assistance, a potential affiliate looking for partnership opportunities, or a user interested in our regulatory framework, we aim to provide clear and accessible guidance. Our dedication to player safety and integrity is the cornerstone of our operations, and we encourage you to review the following sections to understand your rights, our responsibilities, and the protocols we employ to maintain a fair gaming experience.

Customer Support and Contact Information

Dazard provides 24/7 customer support to ensure that your experience remains seamless. Our team of professionals is trained to handle inquiries regarding account management, technical issues, and responsible gaming.

Live Chat: Available 24/7 via the widget on the bottom right of our website.
Email Support: [email protected]
General Inquiries: [email protected]
Physical Address: Dazard Operations Ltd, Scharlooweg 39, Willemstad, Curaçao.

Note: Response times for email inquiries are typically within 24 hours. For urgent matters, please utilize our Live Chat feature.

Licensing and Regulation

Dazard is operated by Dazard N.V., a company incorporated under the laws of Curaçao, holding a gaming license issued by Antillephone N.V. (License No. 8048/JAZ). We strictly adhere to the regulatory requirements set forth by our licensing authority to ensure the highest standards of player protection, financial transparency, and anti-money laundering (AML) compliance.

Know Your Customer (KYC) Procedures

To comply with international regulations and maintain a secure platform, Dazard implements a mandatory KYC procedure. This process prevents fraud and ensures that all players are of legal age.

Required Documentation

Proof of Identity: A valid government-issued ID (Passport, Driver’s License, or National ID).
Proof of Address: A utility bill or bank statement issued within the last 3 months.
Payment Verification: Photos of the credit/debit card used or screenshots of e-wallet profiles.

Privacy Policy and Cookie Usage

Your privacy is paramount. We collect personal data solely for the purpose of providing services, processing payments, and improving user experience. We utilize cookies to enhance site functionality and track user preferences. By continuing to use Dazard, you consent to our use of session, persistent, and third-party analytical cookies. You may manage your cookie preferences through your browser settings at any time.

Responsible Gambling

Gambling should be viewed as a form of entertainment, not a source of income. Dazard provides the following tools to help you maintain control:

Deposit Limits: Set daily, weekly, or monthly limits on your account.
Loss Limits: Restrict the amount you can lose over a specific timeframe.
Self-Exclusion: Contact support to temporarily or permanently close your account.

If you or someone you know is struggling with gambling, please visit Gamblers Anonymous or BeGambleAware for professional assistance.

Random Number Generator (RNG) and Fairness

Integrity is the foundation of our game selection. All games on the Dazard platform utilize a certified Random Number Generator (RNG) to ensure that every outcome is purely random and independent. Our games are audited by independent third-party testing agencies to verify that the return-to-player (RTP) percentages align with industry standards.

Affiliate Program

Dazard offers a competitive affiliate partnership program. We provide our partners with high-converting marketing materials, real-time statistics, and a dedicated account manager. Our commission structures are flexible, typically based on revenue share models. To register, please visit our dedicated affiliate portal or contact [email protected].

Frequently Asked Questions (FAQ)

How do I verify my account?

Once you register, you will receive an email prompt to upload your documents in the "Verification" section of your profile. Our team reviews these documents within 48-72 hours.

What are the deposit/withdrawal times?

Deposits are generally instant. Withdrawals are processed within 24 hours, though the time taken for funds to reach your account depends on the payment method used.

Are my funds safe?

Yes. We hold player funds in segregated accounts, separate from company operational funds, ensuring your balance is always protected.

Terms and Conditions

By accessing Dazard, you agree to be bound by our Terms and Conditions. These include rules regarding account eligibility, bonus wagering requirements, prohibited jurisdictions, and our right to terminate accounts that violate our terms of service. We strongly advise all players to read the full Terms and Conditions document available in the footer of our website.

Need further assistance? Our support team is available 24/7 to address any concerns. Please reach out via Live Chat or email us at [email protected].